Shipping and delivery policy

official working days

Please note that the official working days in Mada Store are from Saturday to Thursday, as Friday, holidays and official holidays are a holiday for all Mada Store employees.

Our first mission is to provide you with the best online shopping experience, so we have facilitated the shipping and delivery process to you because your convenience is our priority.

Mada Store delivers your orders by Mada Store or through a group of reliable shipping companies. We have a contract for consumer protection.

delivery method

Mada Store delivers according to your geographical area, giving you the option to choose the appropriate time for you to deliver at any time during the day, week, or even during the month.

The commodity must be requested at least two days before the time to be obtained so that the delivery team can provide the commodity, taking into account the time of request (not to be late) and Mada Store working hours, in addition to the fact that there are commodities that need more than this time to prepare and may reach three or Several days depending on the nature of the product.

Your signature will be required on the receipt document or bill of lading to confirm your receipt of the products as indicated in the invoice. The order will be delivered to the address you entered through the site upon purchase. The signature of any person present at this address is considered as your receipt of the order.

In the event that we arrived at the registered address and no one was present at this address, please contact customer service to specify another time for delivery, and the company will not be responsible for any request that exceeds 14 days from the first date of delivery of the order, knowing that if you are not present at the agreed time for delivery twice, we will Additional delivery charges apply thereafter

Same day delivery or next day delivery

We can deliver some products with same day or next day express shipping, please note that the option is not available for all products.

It will be written on the product page if the product is available for same-day or next-day delivery.

Please note that both options cannot be available at the same time.

At the stage of purchase, you will be able to choose the delivery option on the same day or the next day, which will apply to products eligible for express shipping only. Shipping fees estimated according to the geographical region will be applied to you, and the status will appear in the shopping cart when choosing the shipping mechanism.

Please note that we do not deliver on Friday. Therefore, same day delivery is not available as an option on Friday and next day delivery is not available as an option on Thursday.

Availability of same-day or next-day delivery and the estimated amount depends on the city or geographic area. Unfortunately, we are currently unable to ship expressly to all cities.

Urgent requests (Mada store).

Please contact customer service and we will do our best to assist you through the mailing address of the customer service center hello@madastore.net or by calling the following numbers

( 01015535855 )

Shipping

Mada Store provides a free delivery service for orders according to the internal policy of the site.

Some large products will require additional shipping charges that are estimated by geographic area and may be applied to a single product or group of products if they can be delivered from the same warehouse.

How can I track my order

In addition to being notified via email or text message, you can check the status of the order by logging in to your Mada Store account and clicking on “My Account” > Orders, each product ordered will be listed, by clicking on each product, you will get the status of the product.

When your order is shipped, you will be notified by SMS and email, and once it is out for delivery, you will receive an SMS with a link to reschedule, consolidate or cancel the shipment. Some orders will be shipped by Mada Store and some by our approved shipping companies

Important information about delivery

The applicant is required to sign the purchase receipt document.

Mada Store guarantees you the safety of the order from theft and damage from the moment it leaves the company until the moment of delivery. Mada Store is not responsible for the product after signing the receipt document.

The approximate delivery time guide is used starting from the moment the order is sent.

Mada Store shall not be responsible for any delay that may occur due to the fees payment procedures by the applicant.

Mada Store apologizes for any delay that may occur due to bad weather in the area where the address is located, or nearby areas that prevent access.

Adding the shipping cost fee to the order in the event that the place of delivery is located within a remote area.

In the event that you wish to cancel your order and exchange it, please refer to the return policy page and follow the steps mentioned there.

Please note that if your order has already been sent and you wish to cancel it, you must wait until it reaches you and then follow the return procedures.